Neo Geo Appliances :
                                   Frequently Asked Questions :

Question.  Why water takes long time to pump and some time only steam comes out?

                Answer: This is due to scale formation in the aluminium tube in the heater assembly, try decaling or have to replace it.

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Question. What is the turnaround time for a coffee machine service?

            Answer. An estimate time is 2 to 5 working days. Neo Geo Coffee Machine Services also offers an express same day service for an additional fee.

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Question. When I make the coffee it comes out a little watery?

         Answer. This could mean the coffee power grind is not fine, ask for fine grind for coffeemaker.

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Question. My coffee machine lights or power will not turn on?

               Answer: Firstly ensure that your machine is plugged in to the wall socket and the power point is turned on. Most coffee machines have an on/off button that is not always easy to locate. Check all around the coffee machine to check if there is a second On/Off switch. Otherwise you need a qualified technician to inspect your machine.

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Question. The brewer unit seems to be blocked?

          Answer: This could mean the filter requires cleaning. Remove the filter or mesh and wash with fresh water. In particular pay attention to the filter ensuring any leftover old coffee grounds are removed. You can also use a fine wire brush or a tooth brush to gently give a brush or replace stainless steel filter mesh.

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Question. My coffee machine is leaking water?

            Answer: Identify which part of the machine is leaking. If the leak is around the jar, this may be due to water splashed over the filter assembly, if it is bottom areas will require the machine to be serviced by a qualified technician. Otherwise home fuse will be blown off.

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Question. How often should I service my coffee machine?

        Answer: Your machine should be serviced on an annual basis with normal use or six monthly with heavy use. This will ensure the quality of your coffee is consistently perfect.

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Question. What is included with a coffee machine service?

            Answer: Included in a standard service the machine is inspected, parts replaced that are worn or perhaps leaking. The unit is then cleaned, decaled and fully tested prior to delivery.

       Our work is also guaranteed from defects for 6 months for the replaced parts. If you have any questions regarding your coffee machine service please let us know.

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